Wert County has been live with 9-1-1 since 1995 and Phase 2 compliant
since spring 2006.
All of Van Wert County is covered by 9-1-1
When to Call 9-1-1
Call 9-1-1 to report any emergency - Police, Fire or Medical.
If you have an emergency call 9-1-1. In the event your 9-1-1 call
does not go through, hang up and dial 419 238-3866 for the Sheriff's
Office or 419 238-2464 for the Van Wert City Police.
Here are just a few examples
- Car Wreck
- Someone is choking on their food
- Fire of any type, house, woods, car
- If you see a crime in progress
- Dangerous situation such as a gas leak
- Power line down
- Someone is drowning
- Someone is hurt or bleeding or having trouble breathing
- Severe weather such as to report tornado sighting
What we need to know
All you have to do is answer our questions. Stay on the phone and
answer the Dispatcher’s questions as calmly as you can.
You will asked the following:
- The location of the problem. If you do not know the address, be
prepared to give directions or describe your location.
- The type of problem
- Tell us in plain language what is happening
- Details about the problem.
- The dispatcher is trained to get information while the emergency
units are responding.
Emergency Medical Dispatching
EMD dispatchers who have received specialized training can provide
information to a caller that often improves the outcome of an emergency.
EMDs can tell someone how to perform CPR or try to clear a blocked
air-way. Often the instructions given are much less dramatic, such as
controlling bleeding or general first aid. Not all 9-1-1 Centers provide
EMD, Van Wert County is very proud to be among those that provide this
life saving service.
What can I do?
You and the dispatcher can make a real difference while the emergency
units are on the way. The dispatcher will give you directions so you can
- Rescue Breathing
- Choking (Heimlich maneuver)
- Control bleeding
- Other first aid
When NOT to Call 911
Do not call 9-1-1 if the problem is not an emergency.
Look up the non-emergency number for the appropriate agency in the
phone book. If you call 9-1-1 for a non-emergency situation someone with
a real emergency might have a delay in receiving help.
Some Examples of When Not to Call 9-1-1
- Loud party or music
- Barking dogs or cats up a tree
- To ask directions
- To report power outage
- To ask for a police report
- To check for severe weather
How 911 Works
Van Wert County is served by an Enhanced 9-1-1 system. The name
address and phone number of the telephone used to dial 9-1-1 is
displayed on a computer screen at the 9-1-1 center if a traditional
wired telephone was used to make the call.
Cell phones display your location subject to exceptions. Cell phones are
not as precise as a traditional phone. You should be prepared to give
your location and surroundings if you call 9-1-1 from a cell phone.
VoIP phone service varies depending on your service provider. Please
read the fine print from your provider about 9-1-1 and visit
www.911voip.org to learn more.
Combining location information with questions asked of the caller, the
call-taker determines which emergency agency or agencies should respond
to the scene. The departments are then notified to respond by the
There are two Public Safety Answering Points -
One at the Sheriff’s Office responsible for all calls landline and cell
phone originating in the county
The 2nd PSAP is at the Van Wert Police Department
They answer all landline and cell phone calls originating in the city
Each PSAP is capable of backing up the other PSAP in the event of
overflow calls of if one PSAP is down for any reason. If both answering
points are unavailable in the County 9-1-1 calls will forward to Allen
911 Line Charge Info
Van Wert County 9-1-1 is funded by a surcharge on telephone service.
The citizens voted to pay a surcharge on the landline telephone of 50
cents per month.
Ohio enacted legislation to charge 25 cents per cell phone to help cover
expenses in providing 9-1-1 service to cell phone users.
The landline money is collected by the respective telephone company and
forwarded to the County Coordinator. From this money we pay for
equipment and maintenance of equipment.
The wireless money is collected by the Ohio Department of Taxation and
disbursements are distributed to all counties and the state 9-1-1
Additional information may be found in the following PDF documents
Notice Of Election Ads
Contact Our Office
For more information on 9-1-1, contact Kim Brandt, Coordinator at 419
Email our office.
DO NOT use this this for Emergency purposes!
The 9-1-1 Coordinator is also available to give presentations about
9-1-1. Contact the Coordinator for more information.
Sheriff Thomas M. Riggenbach - Van Wert County Sheriff’s Office,
Chief Joel Hammond - Van Wert City Police
Chief Jon Jones - Van Wert Fire Department
Linda Stutz - Citizens of the County
Chief King - County Fire Association
Rick Spoor - Citizens of Van Wert
Chief Dwight Sheets - Van Wert County Fire Chiefs
Paula Stabler - EMS
Rick McCoy - EMA
Jonathon Gray - Ohio State Highway Patrol
Bill Poe - Township Trustees